How it works
Clover refunds money, this returns goods
The refund itself is done in Clover; the app puts the item back into the stock count.
It works from past orders
You open the original order and choose the items that physically came back.
Stock tracking is required
An item without a tracked stock count has nowhere to return to, and the app says so.
Everything is recorded
The returns history keeps what came back and when, and can be exported.
What it does
Return from previous orders
Open a past order and send the refunded items back into stock.
Returns history
Every return is recorded, so you can see what came back and when.
Clover Orders shortcut
Launch Orders opens Clover Orders to find the sale you need.
Reports by date
Filter the history by period and export it by email.
Works with stock tracking
The app checks that Track Stock is enabled and tells you if it is not.
| Platform | Clover POS (United States) |
|---|---|
| Price | $0.99 / month — one subscription for the entire store |
| Free trial | 30 days |
| Built for | Retail with real stock counts — clothing, hardware, electronics, grocery |
| Developer | PayPlaxe — independent software vendor (not an ISO) |
Price & installation
$0.99 / month — one subscription for the entire store
How to install
- Open the Clover App Market — on the device, or at clover.com/appmarket in your web dashboard.
- Find the app by name, or open its direct link from the button above.
- Tap Connect / Install and accept the permissions the app requests.
- The 30-day free trial starts automatically. The subscription then appears on your monthly Clover invoice.
- Open the app on the Clover device and sign in with a Manager or Admin employee account to configure it.
- To cancel, open the app in the App Market and tap Uninstall.
Install and cancel any time from the Clover App Market.
First setup
Do this once, in this order. It takes a few minutes and the app is then ready for the shift.
- In Clover Inventory enable Track Stock for the items you sell from a real stock count.
- Open Return Item. If tracking is missing you will see Please enable tracking stock.
- The main screen offers Returns history, returning from previous orders, and Launch Orders.
- Do a test: sell one unit, refund it in Clover, return it with the app and check the stock count.
Screens and settings
Every screen of the app and what each setting does.
Main screen
| Setting | What it does |
|---|---|
| Reports · Returns history | Everything returned so far, filterable by date. |
| Orders · Return items from previous orders | Pick the order and the items to put back. |
| App version | The installed version. |
| Launch Orders | Opens Clover Orders to find the sale. |
Stock tracking warning
| Setting | What it does |
|---|---|
| Please enable tracking stock | Shown when items have no tracked stock; enable Track Stock in Clover Inventory. |
| OK | Closes the warning — the app still opens, but returns will not affect untracked items. |
Screenshots taken from the running app on a Clover device. The apps’ interface language is English. Click a screenshot to enlarge.
Setup scenarios
Each scenario is a complete configuration — follow the steps in order.
1Prepare: turn on stock tracking
Only items with a tracked stock count can be returned to inventory.
- Open Clover Inventory and enable Track Stock for the items you sell from a real stock count.
- Open Return Item; if tracking is missing, the app shows Please enable tracking stock.
- Fix the items it points to, then reopen the app.
- Do a test: sell one unit, refund it in Clover, then return it with the app and check the count.
2A customer returns a product
The money goes back in Clover; the goods must go back on the shelf and into the count.
- Refund the payment in Clover as you normally would.
- Open Return Item and choose Return items from previous orders.
- Find the order — use Launch Orders if you need to look it up in Clover Orders first.
- Select the items that physically came back.
- Confirm the return; the stock count increases and the return appears in the history.
3Check what was returned this month
Returns are a shrinkage signal worth watching.
- Open Returns history in the app.
- Set the date range you want to review.
- Look through the returns by item and date.
- Create a report and enter your email address to receive the export.
Everyday use
What the cashier does after the app is configured.
- Refund the payment in Clover as usual.
- Open Return Item → return from previous orders and find the order.
- Select only the items that physically came back and confirm.
- Check the returns history at the end of the day.
Troubleshooting
Symptom on the left, what to do on the right.
| Symptom | What to do |
|---|---|
| Please enable tracking stock. | Turn on Track Stock for those items in Clover Inventory. |
| The order cannot be found. | Use Launch Orders to locate it in Clover Orders first. |
| Stock did not increase. | The item was not selected in the return, or it has no tracked stock. |
| The app's dialog never appears on the payment screen; Clover shows "Customer is choosing payment method". | Open the Clover Setup app → Payments and uncheck Automatically take payment on Connected Device, so payment is taken on the primary device. |
| Settings cannot be opened or changed. | Sign in with an employee whose Clover role is Manager or Admin. Some apps also have their own Restrict access switch that locks the configuration. |
| The app works erratically, or stops reacting after the device has been idle. | Turn off Battery Saver in the device's Android settings and keep the device online. |
| A change made on one device is not visible on another. | Settings sync through the cloud; give it a minute and make sure both devices have a network connection. |