How it works
A pack maps a case to its contents
You tell the app which item is the case, which item is inside it, and how many units it holds.
The prompt appears at the register
When the case is scanned, the app asks whether to unpack it.
The order is rewritten
On confirmation the case is replaced by the single items, so the stock movement matches what left the shelf.
Everything is logged
The Reports tab shows what was unpacked, when and how many units.
What it does
Pack definitions
For every container item, set which item is inside it and how many units it holds.
Unpack prompt at the register
When the pack is scanned, the app asks Do you want to unpack it? and adds the single items to the order.
Correct stock
Unpacking moves the count from the case to the singles, so both stay accurate in Clover Inventory.
Reports
The Reports tab shows what was unpacked, when, and by how many units.
One switch to pause
App enabled turns the whole behaviour off without deleting your packs.
| Platform | Clover POS (United States) |
|---|---|
| Price | $0.99 / month — one subscription for the entire store |
| Free trial | 30 days |
| Built for | Convenience and liquor stores, grocery, vape and tobacco shops — anywhere goods arrive in cases and leave one by one |
| Developer | PayPlaxe — independent software vendor (not an ISO) |
Price & installation
$0.99 / month — one subscription for the entire store
How to install
- Open the Clover App Market — on the device, or at clover.com/appmarket in your web dashboard.
- Find the app by name, or open its direct link from the button above.
- Tap Connect / Install and accept the permissions the app requests.
- The 30-day free trial starts automatically. The subscription then appears on your monthly Clover invoice.
- Open the app on the Clover device and sign in with a Manager or Admin employee account to configure it.
- To cancel, open the app in the App Market and tap Uninstall.
Install and cancel any time from the Clover App Market.
First setup
Do this once, in this order. It takes a few minutes and the app is then ready for the shift.
- Make sure both items exist in Clover Inventory: the case and the single unit.
- Open Unpacking — the Packs tab lists existing packs.
- Tap + to add a pack.
- Select pack — choose the case item.
- Select items in the pack — choose the single item.
- How many items are in the pack? — enter the count and save.
- Check Settings: App enabled must be on.
Screens and settings
Every screen of the app and what each setting does.
Packs tab
| Setting | What it does |
|---|---|
| Pack row | Pack is the case item; Contains is the single item and its count. |
| Pencil / bin | Edit or delete the pack. |
| + button | Creates a new pack. |
| Tabs | Packs · Reports · Settings. |
Add pack
| Setting | What it does |
|---|---|
| Select pack | The container item scanned at the register. |
| Select items in the pack | The item the customer actually buys. |
| How many items are in the pack? | The number of units added to the order when unpacking. |
| SAVE | Stores the pack; it works immediately. |
Settings
| Setting | What it does |
|---|---|
| App enabled | Master switch — off keeps your packs but stops the prompt. |
| Contact us | Support request from the app. |
| App version | The installed version. |
Screenshots taken from the running app on a Clover device. The apps’ interface language is English. Click a screenshot to enlarge.
Setup scenarios
Each scenario is a complete configuration — follow the steps in order.
1A case of 24 bottles sold as singles
Stock arrives by the case, customers buy one bottle.
- Make sure both items exist in Clover Inventory: the case and the single bottle.
- Open Unpacking → Packs and tap +.
- In Select pack choose the case item.
- In Select items in the pack choose the single bottle.
- In How many items are in the pack? enter 24, then save.
- At the register, scan the case: the app offers to unpack it and puts 24 singles in the order instead.
2Selling part of a pack
The customer wants six, not the whole case.
- Scan the case at the register and accept the unpack prompt.
- The order now contains the single items — remove the ones you are not selling.
- The remaining quantity is what the customer pays for.
- Check the Reports tab later to see how many packs were opened.
3Temporarily switch the prompt off
During a stock count or a promotion you may want the case to sell as a case.
- Open the Settings tab.
- Turn App enabled off — your pack definitions stay saved.
- Sell the cases as normal Clover items.
- Turn the switch back on when you want unpacking again.
Everyday use
What the cashier does after the app is configured.
- Scan the case at the register.
- Answer the unpack question: confirm to sell singles, decline to sell the whole case.
- Remove the units the customer is not buying.
- Check the Reports tab when you want to know how many cases were opened.
Troubleshooting
Symptom on the left, what to do on the right.
| Symptom | What to do |
|---|---|
| The prompt never appears. | App enabled is off, or the scanned item is not registered as a pack. |
| The wrong number of units is added. | Open the pack and correct How many items are in the pack?. |
| Stock counts still look wrong. | Both the case and the single item need stock tracking enabled in Clover Inventory. |
| The app's dialog never appears on the payment screen; Clover shows "Customer is choosing payment method". | Open the Clover Setup app → Payments and uncheck Automatically take payment on Connected Device, so payment is taken on the primary device. |
| Settings cannot be opened or changed. | Sign in with an employee whose Clover role is Manager or Admin. Some apps also have their own Restrict access switch that locks the configuration. |
| The app works erratically, or stops reacting after the device has been idle. | Turn off Battery Saver in the device's Android settings and keep the device online. |
| A change made on one device is not visible on another. | Settings sync through the cloud; give it a minute and make sure both devices have a network connection. |