How it works
A rule is six answers
Title, prompt-or-automatic, what to do, the object it acts on, when it fires, and which order type it applies to.
Two moments to fire
Either when the first item lands in the cart, or when the payment screen opens. Nothing happens in between.
Prompt or silent
Prompt me shows a dialog the cashier confirms or declines. Add automatically applies the rule without asking.
It changes the order, not the payment
Rules add or remove items, service charges, discounts and notes on the Clover order. Payments and taxes stay Clover's job.
Reversible
Whatever a rule added to the current order can be undone from the revert screen.
Store-wide
Rules sync to every Clover device, so one register cannot drift from the others.
What it does
Nine rule objects
Add Service Charge, Set Order Note, Add Item, Add Custom Item, Add Custom Item (% of order subtotal), Add Order Discount (percentage or amount), Remove Item, Remove Service Charge.
Prompt or automatic
Prompt me shows a dialog the cashier confirms; Add automatically applies the rule silently.
Two trigger moments
You put the first item to the cart or You open the payment screen.
Order type filter
Limit a rule to one Clover order type — dine-in, delivery, pick-up — so delivery fees never land on a walk-in order.
Custom dialog
Rename the apply and cancel buttons and set their text colours, so the prompt reads the way your staff speak.
Revert applied actions
Undo what a rule added to the current order from the app's revert screen.
Device sync and protection
Rules sync to every register; Restrict access stops employees from editing them.
| Platform | Clover POS (United States) |
|---|---|
| Price | $1.99 / month, flat |
| Free trial | 30 days |
| Built for | Restaurants and delivery, retail with add-on fees, any store that repeats the same manual step on every order |
| Developer | PayPlaxe — independent software vendor (not an ISO) |
Price & installation
$1.99 / month, flat
How to install
- Open the Clover App Market — on the device, or at clover.com/appmarket in your web dashboard.
- Find the app by name, or open its direct link from the button above.
- Tap Connect / Install and accept the permissions the app requests.
- The 30-day free trial starts automatically. The subscription then appears on your monthly Clover invoice.
- Open the app on the Clover device and sign in with a Manager or Admin employee account to configure it.
- To cancel, open the app in the App Market and tap Uninstall.
Install and cancel any time from the Clover App Market.
First setup
Do this once, in this order. It takes a few minutes and the app is then ready for the shift.
- Open Actions. The list shows every rule with its When and Do lines; the dot on the left says whether it is active.
- If the rule needs a service charge, create it first in Clover: Setup app → Additional Charges (Register plan or higher).
- Tap + and fill the six steps of the editor from top to bottom.
- Step 4 — Set trigger object is the red bar: tap it and enter the item, amount, note or discount the rule works with. A rule without it cannot be saved.
- Use CUSTOMIZATIONS in the top bar to rename the apply and cancel buttons and set their colours.
- Save, then test the rule on a real order before the shift starts.
- Open Settings and turn on Restrict access so employees cannot edit or disable your rules.
Screens and settings
Every screen of the app and what each setting does.
Actions list
| Setting | What it does |
|---|---|
| Status dot | Green — the rule is active. Red — it is paused and will not fire. |
| When | The trigger moment: first item in the cart, or the payment screen. |
| Do | What happens, e.g. Prompt me - Add Service Charge. |
| Pencil | Opens the rule editor. |
| Bin | Deletes the rule. |
| TROUBLESHOOTING | Opens the built-in answers for the most common problems. |
| + button | Creates a new rule. |
Rule editor
Six numbered steps. Work top to bottom — later steps depend on earlier ones.
| Setting | What it does |
|---|---|
| 1. Action Title | Your own name for the rule, e.g. Delivery Fee. It is not shown to customers. |
| 2. Action Should | Prompt me asks the cashier; Add automatically applies silently. |
| 3. To (tap to select) | The action: Add Service Charge, Set Order Note, Add Item, Add Custom Item, Add Custom Item (% of subtotal), Add Order Discount (percentage or amount), Remove Item, Remove Service Charge. |
| 4. Set trigger object | The concrete object: which item, which service charge, the amount, the note text or the discount value. |
| 5. When? | You put the first item to the cart or You open the payment screen. |
| 6. Order type should be | Limits the rule to one Clover order type. Leave empty for all. |
| CUSTOMIZATIONS | Apply and cancel button titles and their text colours. |
Settings
| Setting | What it does |
|---|---|
| Contact us | Sends a support request from the app. |
| 2. Restrict access | When on, employees cannot edit your rules — only managers and admins. |
| 3. Debug info | Shows internal processing; for support sessions only. |
| App version | The installed version. |
Built-in troubleshooting
The same answers are always one tap away on the device, in English.
| Setting | What it does |
|---|---|
| Rule does not fire at payment | Uncheck Automatically take payment on Connected Device in Clover Setup → Payments. |
| Service charge percentage | Configured in Clover Setup → Additional Charges; needs the Register plan. |
| Device sleeps or misbehaves | Disable Battery Saver in Android settings. |
| Anything else | Email contact@payplaxe.com with the app name and details. |
Screenshots taken from the running app on a Clover device. The apps’ interface language is English. Click a screenshot to enlarge.
Setup scenarios
Each scenario is a complete configuration — follow the steps in order.
1Delivery fee added automatically to delivery orders
The fee should appear on every delivery order without the cashier remembering it.
- Open Actions and tap +.
- Step 1 — Action Title: Delivery Fee.
- Step 2 — Action Should: choose Add automatically.
- Step 3 — To: choose Add Custom Item.
- Step 4 — Set trigger object: name it Delivery, set the amount and tick Taxable if it is taxed.
- Step 5 — When?: You put the first item to the cart.
- Step 6 — Order type should be: select your delivery order type, then Save.
2Ask the cashier before adding a service charge
Large parties get a service charge, small ones do not — so the cashier decides at the payment screen.
- In Clover open the Setup app → Additional Charges and create the service charge with its percentage (a Register plan or higher is required).
- In Actions create a rule with Action Should = Prompt me and To = Add Service Charge.
- In Set trigger object select the service charge you created in Setup.
- Set When? to You open the payment screen.
- Open Customizations and rename the buttons, e.g. Add 18% and No thanks.
- Save — at payment the cashier gets a two-button prompt.
3Staff reminder at the start of every order
Upsells, ID checks or packaging instructions that the team keeps forgetting.
- Create a rule and set To = Set Order Note (or use the reminder object).
- Write the text staff must see, for example Ask about the loyalty card.
- Set When? = You put the first item to the cart.
- Leave the order type empty to apply it to all orders and save.
- Turn on Restrict access in Settings so employees cannot switch the rule off.
Everyday use
What the cashier does after the app is configured.
- Nothing to do for automatic rules — they apply themselves.
- For a Prompt me rule, a dialog appears at the trigger moment: confirm or decline with the buttons you named.
- If a rule was applied by mistake, open Actions and use the revert screen to remove it from the current order.
- If a rule must be paused for a day, open its row and stop it instead of deleting it.
Troubleshooting
Symptom on the left, what to do on the right.
| Symptom | What to do |
|---|---|
| Please set action when saving. | Step 4 (Set trigger object) is empty. Tap the red bar and choose the item, charge, note or amount. |
| Please select your service charge. | The service charge no longer exists in Clover, or none was picked. Create it in Clover Setup → Additional Charges and select it again. |
| This action can be editable by managers and admins only. | Restrict access is on in Settings. Sign in as a manager or admin to change the rule. |
| The rule fires on the wrong orders. | Check step 6 — with no order type selected the rule applies to all of them. |
| Action can't be reverted. | The order has moved on (paid or closed). Reverting only works while the order is still open. |
| The app's dialog never appears on the payment screen; Clover shows "Customer is choosing payment method". | Open the Clover Setup app → Payments and uncheck Automatically take payment on Connected Device, so payment is taken on the primary device. |
| Settings cannot be opened or changed. | Sign in with an employee whose Clover role is Manager or Admin. Some apps also have their own Restrict access switch that locks the configuration. |
| The app works erratically, or stops reacting after the device has been idle. | Turn off Battery Saver in the device's Android settings and keep the device online. |
| A change made on one device is not visible on another. | Settings sync through the cloud; give it a minute and make sure both devices have a network connection. |